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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: 04-28-2025
Engineers are currently investigating the issue.
Description
LMGB times out while attempting to load data for large courses.
Expected Behavior
Users should be able to see the LMGB load gradi...
:
Canvas Grading
Status: Open
Published: 04-22-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work
c: should shift focus to commen...
:
Canvas Discussions
Canvas Grading
Status: Open
Published: 04-22-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work c: should shift focus to commen...
:
Canvas Discussions
Canvas Grading
Status: Completed
Published: 04-21-2025
This behavior has been resolved and deployed to the production environment as of 4/09/25.
Description
When exporting the gradebook you are redirected to an error page “Oops, Canvas can’t find your l...
:
Canvas Grading
Status: Completed
Published: 02-26-2025
This behavior has been resolved and deployed to the production environment as of 5/7/25.
Description
The keyboard shortcut “c” to jump directly to the Comments field in speedgrader is no longer wo...
:
Canvas Grading
Status: Open
Published: 12-16-2024
Engineers are currently investigating the issue.
Description
When assignments are imported into a course with the missing policy enabled, not all assignments have the missing policy score applied
...
:
Canvas Grading
Canvas Modules
Status: Completed
Published: 12-02-2024
This behavior has been resolved and deployed to the production environment as of 12/12/24.
Description
Apple iWork files (.pages, .numbers, .key) are not rendering in SpeedGrader.
Expected Behav...
:
Canvas Grading
Status: Completed
Published: 12-02-2024
This behavior has been resolved and deployed to the production environment as of 1/2/25.
Description
When creating a new Grading Period, trying to add a term creates an Unexpected Application Erro...
:
Canvas Grading
Status: Completed
Published: 10-30-2024
This behavior has been resolved and deployed to the production environment as of 11/20/24.
Description
When leaving a comment for a student in SpeedGrader, if you view it from Inbox under Submissi...
:
Canvas Grading
Status: Completed
Published: 10-24-2024
This behavior has been resolved and deployed to the production environment as of 4/15/25.
Description
When attempting to use the keyboard shortcut - 'c' - for submission comments in SpeedGrader, i...
:
Canvas Grading
Status: Completed
Published: 10-17-2024
This behavior has been resolved and deployed to the production environment as of 10/09/24.
Description
Multiple institutions reported, that when you record a media comment in the speedgrader for s...
:
Canvas Grading
Status: Completed
Published: 09-25-2024
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
When watching a SpeedGrader media comment and closing the video playback window that popped ov...
:
Canvas Grading
Status: Completed
Published: 09-25-2024
This behavior has been resolved and deployed to the production environment as of 4/9/25.
Description
When trying to play an audio media file recorded directly on Speedgrader and submitted as a com...
:
Canvas Assignments
Canvas Grading
Status: Completed
Published: 09-18-2024
This behavior has been resolved and deployed to the production environment as of 2/26/25.
Description
When modifying the Student Groups filter in the Gradebook, if you deselect a group that is low...
:
Canvas Grading
Status: Completed
Published: 09-12-2024
This behavior has been resolved and deployed to the production environment as of 2/9/25.
Description
Annotations/comments are no longer being rendered through Docviewer like they once were.
Expe...
:
Canvas Grading
Status: Completed
Published: 09-12-2024
This behavior has been resolved and deployed to the production environment as of 9/19/24
Description
When opening the Student Context Card from the gradebook or the people page in instances at the...
:
Canvas Grading
Status: Completed
Published: 07-09-2024
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
Changes to the Gradebook that affect who would be targeted for the Message Students Who featu...
:
Canvas Grading
Status: Open
Published: 07-09-2024
Engineers are currently investigating the issue.
Description
When clicking into and out of the needs grading icon in the gradebook for Enter Grades as percentage quizzes results in a score being e...
:
Canvas Grading
Status: Open
Published: 07-03-2024
Engineers are currently investigating the issue.
Description
When playing back an audio comment in SpeedGrader, the playback navigation controls are hidden off-screen when first selected.
Expect...
:
Canvas Grading
Status: Open
Published: 07-01-2024
Engineers are currently investigating the issue.
Description
When using the free draw annotation tool in SpeedGrader with a stylus on a browser, the drawing doesn't recognize continual drawing.
...
:
Canvas Grading
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