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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Thursday
Engineers are currently investigating the issue.
Description
When using a formula or numeric question in New Quizzes the Formula Definition/Answer field doesn’t let you input a comma for a decimal...
:
Canvas Quizzes
Status: Open
Published: 05-01-2025
Engineers are currently investigating the issue.
Description
When entering answers for numerical questions in classic quizzes, numbers that have decimal values stop working correctly after about 5...
:
Canvas Quizzes
Status: Open
Published: 04-28-2025
Engineers are currently investigating the issue.
Description
When a student attempts answering a numeric question with a number that contains a decimal, the comma decimal separator is automaticall...
:
Canvas Quizzes
Status: Open
Published: 04-24-2025
Engineers are currently investigating the issue.
Description
When downloading a CSV file uploaded to a New Quiz, it brings you to an "Unauthorized" error message.
Expected Behavior
Instead, it sho...
:
Canvas Quizzes
Status: Declined
Published: 03-27-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
New Quizzes in a blueprint course are not syncing changes made in build ...
:
Canvas Quizzes
Status: Open
Published: 03-25-2025
Engineers are currently investigating the issue.
Description
In New Quiz questions where RCE is used, an additional indentation gets applied to the quiz questions and answers
Expected Behavior
I...
:
Canvas Quizzes
Status: Completed
Published: 03-25-2025
This behavior has been resolved and deployed to the production environment as of 4/30/25.
Description
When editing a hotspot question in a New Quiz, the hotkeys meant to adjust the hot spots funct...
:
Canvas Quizzes
Status: Open
Published: 03-06-2025
Engineers are currently investigating the issue.
Description
When an image is added to a New Quiz question in an item bank and that item bank is shared to the institution and used in a different c...
:
Canvas Quizzes
Status: Completed
Published: 03-05-2025
This behavior has been resolved and deployed to the production environment as of 3/11/25
Description
When you have a # or ' in the file name of an image and embed that image into a new quiz it wi...
:
Canvas Files
Canvas Quizzes
Status: Completed
Published: 03-04-2025
This behavior has been resolved and deployed to the production environment as of 3/26/25.
Description
Users can open multiple question and question group editors at the same time. This can lead to...
:
Canvas Quizzes
Status: Open
Published: 02-28-2025
Engineers are currently investigating the issue.
Description
When using Voice Over on the quiz take page for a New Quizzes quiz, the first time you enter the Quizzes – Take frame you are taken to ...
:
Accessibility
Canvas Quizzes
Status: Open
Published: 02-18-2025
Engineers are currently investigating the issue.
Description
When using the "data" HTML tag in New Quizzes, they are stripped when saving the page.
Expected Behavior
The "data" tag should not be...
:
Canvas Quizzes
Canvas Rich Content Editor
Status: Completed
Published: 02-18-2025
This behavior has been resolved and deployed to the production environment as of 4/30/25.
Description
When editing a group of questions pulled from an item bank in New Quizzes, attempting to chang...
:
Canvas Quizzes
Status: Open
Published: 02-11-2025
Engineers are currently investigating the issue.
Description
When adding outcomes to a question in an existing New Quiz, the checkboxes for the outcomes are not clickable.
Expected Behavior
Assi...
:
Canvas Outcomes
Canvas Quizzes
Status: Declined
Published: 02-10-2025
This behavior has been marked as resolved as it will not be fixed.
Description
In Classic Quizzes if you embed a document to the feedback/comment area of a question, after submitting the quiz stud...
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Canvas Quizzes
Status: Completed
Published: 02-06-2025
This behavior has been resolved and deployed to the production environment as of 3/12/25.
Description
The Cancel button on the Assign to tray is unresponsive only on classic quizzes. This seem to ...
:
Canvas Quizzes
Status: Completed
Published: 01-31-2025
This behavior has been resolved and deployed to the production environment as of 3/19/25.
Description
Some rich FITB items exist in the database that have wordbank type blanks with incorrect scori...
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Canvas Quizzes
Status: Completed
Published: 01-31-2025
This behavior has been resolved and deployed to the production environment as of 4/25/25
Description
When a user on the NVDA screen reader takes a New Quizzes assessment, the question text is not...
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Canvas Quizzes
Status: Completed
Published: 01-24-2025
This behavior has been resolved and deployed to the production environment as of 1/15/25.
Description
When importing published classic quizzes with due dates, and selecting the option to shift th...
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Canvas Quizzes
Status: Completed
Published: 01-21-2025
This behavior has been resolved and deployed to the production environment as of 1/29/25.
Description
Assigning a module/assignment/quiz to individual users the names do not wrap.
Expected Behav...
:
Canvas Assignments
Canvas Modules
Canvas Quizzes
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