How do I update my customer support profile as a Mastery Connect admin?

As a Mastery Connect administrator, you can update the customer support profile for your institution. The editable details in the customer support profile include district contacts, hardware specifications, school or district role assignments, and school or district settings.

Notes:

  • School administrators can edit the customer support profile details for their school.
  • District administrators can edit the customer support profile details for their district.

Open Admin Area

In the Global Navigation menu, click the Admin link.

Open Customer Support Page

Hover over the Manage tab [1] and select the Customer Support option [2].

Update Profile

Update Profile

In the Manage Support Profile page you can add, update, and edit your organization's support information.

You can enter your organization's technical contact information by typing in the text fields [1]. You can also enter and edit administrative contact information [2].

The Manage Support Profile page includes questions about your district hardware [3].

For questions with checkbox answers, click a checkbox to select an option [4].

For multiple-choice questions, click the drop-down menu to view your options. Select an option in the menu by clicking it. [5]

There are also two questions regarding Mastery Connect privileges and teacher email notifications [6].

Save Support Profile

Save Support Profile

When you are done making edits to your profile, click the Save Support Profile button.