I am trying to get a student's answers to his test, so that I can remediate him on the questions he missed. 

How do I reopen a test for a student?

We are trying to upload audio files into all of our questions but the close with drop down allows us to add it for the question but not for the drop downs themselves.  

I need to change a standard on one of my trackers. When I hover over the standard on the studentntab in the tracker and select remove standard, Mastery Connect will not allow me to remove it.

We have students that are not showing up and they are new but have been here since the beginning of the year.  We checked their status in Infinite Campus, and they are all set.  How can we help them?

Last year, our data coordinator invited us through Mastery Connect as she created us a "Team" so that we could compare standards and scores for our team through each assessment. Everything was working just fine last year and we could see all our scor...

How do I add a read aloud to a student  

When you use the reassess feature, will it replace student data from the original assessment? From what I can tell it just creates a whole new one, I just want to confirm.

At the elementary school, we pay for a math curriculum from Hampton City Public Schools. Part of what we pay for is their assessments, which are very SOL aligned and provide great practice. The curriculum is all in the Google World. We have been told...

When trying to link my mastery tracker in Canvas, I get a continuous loading page and none of the sections appear. I am not sure what is happening.  

In years past, the trackers were set to alphabetical order but I can not save my settings to keep my trackers in alphabetical. It is also keeping my trackers on expand and I can not see my 6 trackers on the same page. 

I realized a student submitted an assessment w/o completing any questions.  How do I reopen it for that student to complete?

If you use the shuffle questions options, can you still get a detailed item analysis report? 

I have changed schools within the county and it will not switch it over to my new school. 

In MasteryConnect, is there a way for students to translate a question written in English to Spanish? Thanks, Jackie

Hi, When trying to create test items, I'm getting '!failed to save item' error when choosing either Save Draft or Publish.   This is not an issue i've had before and am at a loss for what the issue is.  Has anyone experienced something similar?

Why do I keep receiving this error message when trying to add an assessment to my tracker? How do I fix it?  

I use the preview mode in class to show my students a test and work through it with them.  Is there a way to enable tools such as highlighting on preview mode?

I do not want all the trackers I am collaborating on to be on my main tracker page. In the past all collaborating trackers were on a separate page now they are all mixed in with my trackers. Is there a way to separate them out? Or pin my trackers to ...

I have one user getting suspended randomly. Why would that happen?

My teachers are telling me that when they try to create a tracker, it is pulling from last year's roster of students.  How do we fix that?  I am new to this job and do not have any direction on how to deal with this program.  Thank you!

I know how to adjust the settings to allow my students to review their answers and even see the correct answers after an assessment, but this only works if there are multiple-choice questions. When the questions allow them to type their response (for...