What are the Mastery Connect computing requirements?
Mastery Connect is a web-based platform accessible on Macintosh, Windows, and Chrome-based operating systems with no hardware installation required.
To use Mastery Connect, you need an HTML-5 compliant web browser and an internet-connected desktop, laptop, Chromebook, mobile device, or tablet (such as iPad).
Minimum Hardware Recommendations
For best performance, you should access Mastery Connect with a computer that supports the most recent browser versions. It is recommended that you use a computer five-years-old or newer with at least 1GB of RAM.
Mastery Connect requires an operating system that can run the latest compatible web browsers. Your computer operating system should be kept up-to-date with the latest recommended security updates and upgrades.
Along with compatibility and web standards, Mastery Connect has been carefully crafted to accommodate low bandwidth environments. It is recommended to have a minimum Internet speed of 512kbps.
Mastery Connect supports the current and first previous major releases of the following browsers:
- Chrome 101 and 102
- Firefox 100 and 101 (Extended Releases are not supported*)
- Edge 101 and 102
- Respondus Lockdown Browser (supporting the latest system requirements)
- Safari 14 and 15 (Macintosh only)
You should always use the most current version of your preferred browser. Your browser sends a notification when a new version available.
Other browsers may work, but we can't guarantee that they provide an optimal user experience. Some browsers may require additional configuration for optimal use.
Enterprise Extended Release Browsers
Chrome and Firefox offer extended release versions for organizations that manage client desktops. Chrome ESR can be kept up-to-date with the existing full version of Chrome at any time. However, Firefox ESR is only updated with every seventh major version, which causes Firefox ESR to overlap with outdated versions. The Firefox ESR webpage notes that ESR may not be supported in every web application because of this version release delay. Institutions who use Firefox ESR should consider deploying the latest release to ensure the best Mastery Connect user experience.
Known Browser Behaviors
Like all Mastery Connect features, contrary behaviors relating to browsers are prioritized by our product teams, and some behaviors in the previous version may not be resolved. If a behavior exists in the previous version of the browser that does not exist in the current version, the best solution is to update to the newest browser version.
Note: You'll need the GradeCam Chrome Extension to export scores to a gradebook using F8 on Chrome.
Minimum Screen Resolution
1024 x 768 is our lowest recommended screen resolution.
Traffic Prioritization (for QoS)
Accessing Mastery Connect's standard and expanded services requires that you configure your firewall to allow certain domains.
To fully optimize performance, improve latency, and increase usable bandwidth for our services, it may be necessary to implement bandwidth management and traffic shaping software to prioritize the traffic on your network.
Of the sites needing to be allowed, we recommend that MasteryConnect.com has its traffic prioritized for quality of service.
Note: You must wildcard MasteryConnect.com to unblock all subdomains.
By default, GradeCam uses No Plugin Mode, which allows you to scan on Windows, Macintosh, Chrome OS, and Linux without installing the plugin.
Exporting scores to a grade book requires the most current version of the GradeCam plugin. Exporting on a Chrome browser also requires that the GradeCam Chrome Extension is installed.
Note: Scanning with GradeCam is available on Chromebooks, but exporting scores is unavailable.
The Mastery Connect interface is optimized for desktop displays. Using small-screen devices such as phones may result in a suboptimal experience in Mastery Connect.
For the best user experience, please download the Mastery Connect mobile applications:
- Mastery Connect Teacher
- Mastery Connect Student
Note: Mobile applications require Android 8.0 or later and iOS 14.0 or later.