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Instructure provides several ways for users of our products to update or delete their personal data we process and store. For more information about how we handle a user’s personal data, please see our Product Privacy Notice which can be found here: https://www.instructure.com/policies/privacy.
Updating Personal Data:
Users may change some of their personal information by editing their product profile. Users may also request that we modify their information by emailing us at privacy@instructure.com or submitting a support ticket in the product.
For any other updates, please contact your institution directly, or submit a helpdesk request directly through the product.
Deletion of Personal Data:
For Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, Canvas Free for Teacher, Impact, Mastery Connect Free for Teacher, and Mastery Connect products:
Users can request to have their data deleted by the following methods:
For requests sent directly to the Instructure privacy team (privacy@instructure.com), the process is outlined below.
Our privacy team will ask the requestor to validate certain information to ensure we have the correct user identified and the correct institution identified. We request this information to identify the user in our systems and to confirm the request:
Once we receive a response from the user, we will forward the request to our customer support team. Our support team will send the deletion request to the institution identified for instructions on how to action the request.
For Portfolium and Canvas ePortfolios: If a user wishes to delete their account, they can perform this action directly in Portfolium.
For more detailed information please see this Community article: https://community.canvaslms.com/t5/Portfolium-Network/How-do-I-permanently-delete-my-Portfolium-acco...
Deleting Mobile Application’s Cache and Data:
The Canvas mobile applications, just like any other application (even web pages in the web browser), store data on the local device for various reasons. This data is mostly utilized for performance and speed benefits, but data may also be used for other things, such as distance learning considerations to prepare the applications for offline usage. Users can find the instructions here: https://community.canvaslms.com/t5/The-Product-Blog/Delete-the-mobile-application-s-cache-and-data/b....
Why does Instructure have to contact my institution to delete my data?
For most of our products, we store and process personal data on behalf of the institution that set up the user's account. The institution is the organization that controls the data, therefore deletion requests must be approved by the user’s institution. For information on your institution’s deletion policy, please contact them directly.
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