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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: yesterday
Engineers are currently investigating the issue.
Description
When using a formula or numeric question in New Quizzes the Formula Definition/Answer field doesn’t let you input a comma for a decimal...
:
Canvas Quizzes
Status: Open
Published: Tuesday
Engineers are currently investigating the issue.
Description
For users who have consortia and/or trusts set up in Canvas, terms and courses from other related instances may show in Target User Gro...
:
Impact
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
Selecting an available peer review from the To Do list from the Dashboard or Course Homepage lead to the legacy peer review UI, rather ...
:
Canvas Assignments
Status: Open
Published: Monday
Engineers are currently investigating the issue.
Description
Peer review tasks are immediately added to student Dashboard and Course Homepage To Do lists, even when they’re inaccessible. If a stud...
:
Canvas Assignments
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When entering answers for numerical questions in classic quizzes, numbers that have decimal values stop working correctly after about 5...
:
Canvas Quizzes
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When uploading an audio file directly via the Rich Content Editor (RCE) in Canvas, the audio player does not display timing information...
:
Canvas Rich Content Editor
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When applying an Excused status to one checkpoint of a checkpointed discussion in the traditional gradebook, users can no longer enter ...
:
Canvas Discussions
Status: Open
Published: 04-28-2025
This behavior has been resolved and deployed to the production environment as of 4/23/25.
Description
RCE media uploads still utilizing the older media comment format or video’s embedded into text...
:
Canvas Rich Content Editor
Status: Open
Published: 04-28-2025
Engineers are currently investigating the issue.
Description
When a student attempts answering a numeric question with a number that contains a decimal, the comma decimal separator is automaticall...
:
Canvas Quizzes
Status: Open
Published: 04-28-2025
Engineers are currently investigating the issue.
Description
LMGB times out while attempting to load data for large courses.
Expected Behavior
Users should be able to see the LMGB load gradi...
:
Canvas Grading
Status: Open
Published: 04-24-2025
Engineers are currently investigating the issue.
Description
When an HTML file is uploaded to Canvas course files and embedded via an iframe, the file does not display for users in the iOS Student a...
:
Canvas Mobile Apps
Status: Completed
Published: 04-24-2025
This behavior has been resolved and deployed to the production environment as of 2024-06-05.
Description
Audio embed in rce content copied to a new course via manually importing an imscc package a...
:
Canvas Rich Content Editor
Status: Open
Published: 04-24-2025
Engineers are currently investigating the issue.
Description
When an admin requests an Attendance report on the account level from Roll Call Attendance, it will trigger 3 different provisioning repo...
:
Canvas Account Settings
Status: Open
Published: 04-24-2025
Engineers are currently investigating the issue.
Description
When downloading a CSV file uploaded to a New Quiz, it brings you to an "Unauthorized" error message.
Expected Behavior
Instead, it sho...
:
Canvas Quizzes
Status: Open
Published: 04-22-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work
c: should shift focus to commen...
:
Canvas Discussions
Canvas Grading
Status: Open
Published: 04-22-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work c: should shift focus to commen...
:
Canvas Discussions
Canvas Grading
Status: Completed
Published: 04-21-2025
This behavior has been resolved and deployed to the production environment as of 4/09/25.
Description
When exporting the gradebook you are redirected to an error page “Oops, Canvas can’t find your l...
:
Canvas Grading
Status: Open
Published: 04-15-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in SpeedGrader, the “r“ SpeedGrader shortcut opens the new. reply textbox. The problem with this ...
:
Canvas Assignments
Status: Open
Published: 04-15-2025
Engineers are currently investigating the issue.
Description
When opening SpeedGrader for an external tool assignment using the “Launch SpeedGrader Filtered by Student Group” option, it opens to t...
:
Canvas Assignments
Status: Open
Published: 04-09-2025
Engineers are currently investigating the issue.
Description
The “Download Original” option offered by the Large file warning message in DocViewer is downloading an invalid file.
Expected Behavi...
:
Canvas Assignments
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