Timing for PROD restore to TEST?

MrAdam
Community Explorer

Hi,

Every 3rd Sunday of each month the PROD environment is being copied over to TEST and you are not able to access the TEST environment where you instead see: "This environment is currently being updated with a copy of the latest production data. Please check back later.".

I have been trying to find detailed information on this service window such as start- and end times but unsuccessful. Our TEST environment has been down for 8 hours now and I wonder if anyone knows how long the service window is? Any detailed information on when it starts and ends?

I have been in touch with support but they give kind of poor answer: "We don't have any timelines associated with the process". 

I would like to argue that such operations should have a clearly defined start and end times if working according to some kind of certified process.

 

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