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I submitted a video recording file that was too big for Canvas on my pixel 3 XL.I can, however, upload google photo links but since I recorded the video through canvas, it never saved to my camera roll.It there any way I can recover this video so I c...

Community Novice
Canvas Mobile Forum
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Has anyone tried deploying the student settings to enable "Reset cache on next launch"? I tried the following code to configure it through the student app from our MDM, but that doesn't work. <dict><key>Reset cache on next launch</key><true/></dict>T...

Community Member
Canvas Mobile Forum
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Hi Everyone! I work at 1-1 iPad School District and we have recently (last 2 weeks) have had issues with student annotations not saving, in the Canvas Student iOS App. We do have several tickets in with Canvas Support, but I was curious if anyone els...

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Hello Canvas: I'm working at a fully online college where we use a digital assets server for ease of content management. Unfortunately, students using the Canvas mobile app are not able to see embedded media. We think this is because the mobile app i...

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Hi there, I'm putting together a training course that relies on screen cast videos. When I upload the videos directly to Canvas, I've noticed that the default playback quality is 126 kbps. In order to see the detail in the screen cast videos, I need ...

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Why I cannot login via app using my account created on website:canvas.instruture.com?

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Hi, We have recently launched a Canvas space for our staff. Many are eager to use the app on phones and other devices. However, many have noted issues of being  repeatedly signed out as well as the app freezing or not opening up pages or documents. I...

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As admin, we are logging into Canvas Student App on an iPhone and then acting as a student.  When we entered a course ID accidently as a Canvas Student ID we ended up with a student from another college in the Washington State Consortium.  We are abl...

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I can't get any sound on the videos. My sound is up on my computer but no sound on the Canvas videos.

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When using the iPhone app, selecting the Home menu displays a blank page.  I am able to display this page by going to the Pages menu.  See attachment.I have this problem when viewing any of my courses.  The Home page will display when using the Deskt...

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I teach a US history course that includes weekly readings (mostly scans from books I no longer have) and a very large packet of primary sources including transcripts of phone conversations, photocopies of 1970s newspapers, and partially censored nati...

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Why isn’t the submission process on the app (for me IOS) the same as it is on a desk top. I am not able to choose Office 365, which is where all of my assignments are. It’s frustrating having to use a computer just to upload an assignment when I use ...

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Can admins and TAs use the app to respond to students and grade?If so, which app do you use?We use the free for teachers version of Canvas and have tried on an iPhone and Android with no luck logging in.  

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Hi Our courses that have a page as a homepage/frontpage is not viewed in the app. You can find the homepage in "pages" and reach it that way but when we click "frontpage" in app nothing shows. All courses that have "Syllabus" as homepage works just f...

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The default font size in Quizzes is 10 at my institution. That size is way too small. An online quiz should be presentable and accessible without students needing to zoom or change anything on their end. The way it stands now, teachers have to manual...

Community Participant
Canvas Mobile Forum
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I scanned an assignment as a PDF and exported it into Canvas "My Files." When I click on "Submit assignment" on the course assignment submission page from my Android phone, the little panda bear page tells me to "select a file from the options below,...

Community Novice
Canvas Mobile Forum
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Trying to watch a lecture on my ipad but it says I need to install Adobe Flash which you cannot do on the ipad.  Does anyone know how I can watch a lecture from my ios device?  Here is the message that I get:THe Camtasia Studio video content presente...

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When classes weren’t popping up on my dashboard I logged out thinking I’ll log back in to see if that would resolve my issue. But when I went into do so I had to find my school again. To to be honest, I really hate that I’d rather just bypass that pa...

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We are receiving requests from students to remove the groups that they were a part of in prior terms from the dashboard of the mobile app. Has anyone else experienced this? The course moves into concluded state and the card is removed from the dashbo...

Community Member
Canvas Mobile Forum
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Will this app work with an iPad 9,3?Larry JohstonLJohnston.fit.edu321 698 9049

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I can use the app on my ipad when I am on campus and I have no problems with the assignments opening, marking them and returning them to students.  However, at home the app will not open the assignments.  We have Gen5 as our internet provider but we ...

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We use Canvas on iPads. Can students submit an assignment through TurnITIn on the Canvas app? Or does it have to be done through a web browser? The assignments are located in Google Drive that need to be submitted. 

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When a student is asked to contribute to a discussion by submitting a video, there is no way to default that submission to Media Upload like you can in normal assignments. I try to force all video submissions to Media Upload so that the videos that a...

Community Explorer
Canvas Mobile Forum
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My course tiles do not seem to render properly on mobile using the Student app. I'm on an Android, but the same happens on the iPhone.Here is a screenshot of the course tile on my laptop:Here it is via the Canvas Student app:And finally, here it is w...

Community Explorer
Canvas Mobile Forum
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I have a login to use for Canvas on computer, but it won't work for the app?

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Any thoughts as to why the "Grade Slider" would not be showing for a teacher in the grading section of the teacher app? . 

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I just realized that the Canvas Student App is showing ALL the content I copied into my courses, even the assignments and announcements I have marked "unpublished" or "delayed." What can I do to make sure the students are ONLY seeing current informat...

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I've tried resending a code multiple times, and the link to resend the verification code is no longer showing up, regardless of what browser I use.

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Hi, i've been having this same problem for like 2 months, no matter how many times i re-installed the app or cleared cache, every time i input my school's url (dlsu.instructure.com) or the name of my university (de la salle university), it comes up t...

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My students can't submit assignments (pdf files) from the Pages App on their iPads without Canvas crashing. Never had this problem until this year. IT says use the online version of Canvas, but submitting assignments this way takes way too long for m...

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