Category Activity
Transparency Report
Published: October 30, 2023
Like many other technology companies, Instructure, Inc., or our affiliates (“Instructure”, “us”, “we”) may on occasion receive a request from a law enforcement or other government agency seeking access to our customer data. Our goal is to always protect our customers’ data, while complying with applicable laws. As part of our commitment to the privacy of our customer data, we issue annual reports to provide visibility to our community around the government requests received for customer information by municipal, state, provincial, and federal governments globally.
Below is Instructure’s information related to requests we have received from government agencies during the period of January 1, 2023 through June 30, 2023 (the “Reporting Period”).
Our Policies and Processes
At Instructure, transparency is a key pillar of our Privacy Program. The protection of our customers' data is paramount to Instructure. Our privacy and security programs are designed to protect our customers' privacy and protect the data submitted by our customers to our services against unauthorized access or disclosure. For that reason, every government agency request for customer data that we receive is carefully reviewed, consistent with the laws in the relevant jurisdiction(s), to ensure the requesting government agency is entitled to the data sought with the type of process utilized.
We provide more details in our Instructure Government Request Policy which is located at: https://community.canvaslms.com/t5/Privacy-Articles/Instructure-Government-Request-Policy/ta-p/544453.
Government Requests Received for the Reporting Period.
Type of Request
Number of Requests
Number of User Impacted
Notes
Subpoena (or equivalent)
5
2
These are legal orders received directly from a court or other governmental proceeding requesting customer data.
Search Warrant
0
0
These are requests signed by a judge or magistrate authorizing a law enforcement officer to conduct a specific type of search.
International Requests
0
0
These are requests for customer data from non-US government agencies.
National Security Requests
0
0
These are requests for customer data pursuant to national security process, such as a National Security Letter (NSL) or Foreign Intelligence Surveillance Act (FISA) order.
For further questions on this Transparency Report, please email privacy@instructure.com.
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As part of our transparency privacy principle and our compliance with the Children’s Online Privacy Protection Act (“COPPA”), we provide our K-12 customers (located in the USA) with the Instructure COPPA Direct Notice to Schools.
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0
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I am currently a college student. When our professors post announcements they can land in our email. This is very good and is a very useful feature. The problem I have faced and I feel it is imperative that it be addressed is any reply to these emails lands in the announcements. This would be fine and useful if there was a writer on all announcement emails informing the recipient that any replies would be public and posted in the announcements section. I was under the impression that what I had received was a mass email from my professor and due to computer issues I had to submit my assignment via my phone. To ensure that the professor received the assignment I included it in the body of my email, replying to his email reminding us our first assignment was due. My first assignment was a very personal self introduction including my name, age, and weight, physical limitations, and former employer. All of this information landed in the announcement section of canvas without my knowledge or permission. I love how canvas allows us to communicate with our professors. I love that we can reply to the announcements section. I can understand how this issue may have never come up before, so I don't blame anyone but it's something that really needs to be fixed. I don't want anyone else to go through this.
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Government Requests - Transparency Report
Published: April 01, 2023
Like many other technology companies, Instructure, Inc., or our affiliates (“Instructure”, “us”, “we”) may on occasion receive a request from a law enforcement or other government agency seeking access to our customer data. Our goal is to always protect our customers’ data, while complying with applicable laws. As part of our commitment to the privacy of our customer data, we issue annual reports to provide visibility to our community around the government requests received for customer information by municipal, state, provincial, and federal governments globally.
Below is Instructure’s information related to requests we have received from government agencies during the period of January 1, 2022, through December 31, 2022 (the “Reporting Period”).
Our Policies and Processes
At Instructure, transparency is a key pillar of our Privacy Program. The protection of our customers data is paramount to Instructure. Our privacy and security programs are designed to protect our customers' privacy and protect the data submitted by our customers to our services against unauthorized access or disclosure. For that reason, every government agency request for customer data that we receive is carefully reviewed, consistent with the laws in the relevant jurisdiction(s), to ensure the requesting government agency is entitled to the data sought with the type of process utilized. We provide more details in our Instructure Government Request Policy which can be found at https://community.canvaslms.com/t5/Privacy-Articles/Instructure-Government-Request-Policy/ta-p/544453.
Government Requests Received
Type of Request
Number of Requests
Number of User Impacted
Notes
Subpoena (or equivalent)
0
0
These are legal orders received directly from a court or other governmental proceeding requesting customer data.
Search Warrant
0
0
These are requests signed by a judge or magistrate authorizing a law enforcement officer to conduct a specific type of search.
International Requests
0
0
These are requests for customer data from non-US government agencies.
National Security Requests
0
0
These are requests for customer data pursuant to national security process, such as a National Security Letter (NSL) or Foreign Intelligence Surveillance Act (FISA) order.
For further questions on this Transparency Report, please email privacy@instructure.com.
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Instructure is committed to being transparent about government requests received for customer data. We publish a Transparency Report twice a year disclosing the number of government requests for customer data Instructure receives globally.
Government requests are subject to applicable laws and regulations when requesting customer information from Instructure.
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