About Known Issues

This page displays the top known issues for all Instructure products as reported by our support teams.

Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:

Open: Engineers are currently investigating the issue.

Completed: Engineering has resolved the issue.

Pending: A solution is being tested in a beta environment.

Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Selected Labels:
Engineers are currently investigating the issue Description When using a formula question in New Quizzes and the answer is set to use scientific notation as the response, for languages that use a co...
Engineers are currently investigating the issue Description Outcome results from New Quizzes aren’t showing up in the LMGB. Expected Behavior The results should populate in the LMGB. Workaround ...
Engineers are currently investigating the issue. Description When taking attendance for the first time in a course, if you use the "Mark All Present" button, only one student's score gets passed to ...
Engineers are currently investigating the issue. Description Currently all developer key IDs appear in the globalised format in the web logs. This makes it impossible to join with the developer keys...
Engineers are currently investigating the issue. Description The user_id and real_user_id columns point to the canvas.users table. The input format is globalised, and converted into local format, ...
This behavior has been resolved and deployed to the production environment as of 9/18/23. Description QED has noticed that a user is not showing in their main instance even though they do have a log...
Engineers are currently investigating the issue. Description After selecting a document to use for an assignment using the Google Drive Cloud Assignment external tool and clicking the Select butto...
Engineers are currently investigating the issue. Description If a user copies or sends a quiz (by clicking on a New Quiz’s kebab menu and selecting ‘Copy to’ or ‘Send to’ options): Course images a...
This behavior has been resolved and deployed to the production environment as of 8/30/23. Description In the New Analytics Weekly Online Activity chart, based on the user’s set location and time zon...
Engineers are currently investigating the issue. Description If a studio quiz has a question at the end, in the last second, the video will close shortly after attempting to view the question and ...
This behavior has been resolved and deployed to the production environment as of 6/21/23. Description When creating an assignment with an external tool submission type, after selecting a tool which ...
Engineers are currently investigating the issue. Description The symbols < and > are not displaying correctly in Studio Quizzes when they are part of an answer. Expected Behavior For the symbols...
This behavior has been resolved and deployed to the production environment as of 6/29/23 Description Newly created request files looks to not include any data in the course id column. Historical fil...
This behavior has been resolved and deployed to the production environment as of 6/23/23 Description Support has begun receiving multiple reports starting June 22 of individual New Quizzes being ren...
This behavior has been resolved and deployed to the production environment as of 6/22/2023 Description On June 9th, an unrelated development accidentally reset the schema definitions communicated in...
This behavior has been resolved and deployed to the production environment as of 6.22.2023. Description Some UUID types are incorrectly parsed as strings by the DAP CLI.  Affected tables: lti_resou...
This behavior has been resolved and deployed to the production environment as of 6/21/23 Description For multiple accounts when some students attempt to take a classic quiz they are met with a 422 e...
This behavior has been resolved and deployed to the production environment as of 6/01/23. Description For the same snapshot request, a different amount of data is returned.  Expected Behavior Rece...
Engineers are currently investigating the issue. Description The synchronization process between Canvas Credentials and Canvas involves significant complexity and presents multiple vulnerabilities...
This behavior has been resolved and deployed to the production environment as of 6/17/23. Description When migrating a Classic Quiz to New Quiz with the Migrate button the following issues happen: P...