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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: Friday
Engineers are currently investigating the issue.
Description
Users with sub-account admin access in one sub-account are able to view New Analytics in courses where they are only enrolled as Studen...
:
Canvas Analytics
Status: Open
Published: Friday
Engineers are currently investigating the issue.
Description
When using the API to update a course, the account_id is being updated when override_sis_stickiness is set to false.
Expected Behavio...
:
API
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When grading scheme is in use as default for a course or account, it cannot be archived. The greyed out archive icon reads as “You can'...
:
Canvas Grading
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
When any language pack outside of english is used the Edit page of the Assignments, New Quizzes, Discussions, Announcements and Classic...
:
Languages
Status: Open
Published: a week ago
Engineers are currently investigating the issue.
Description
Android users are encountering an ‘Unexpected Error’ when creating support requests within the Teacher app.
Expected Behavior
They sh...
:
Canvas Mobile Apps
Status: Open
Published: 06-06-2025
Engineers are currently investigating the issue.
Description
With assignment enhancements enabled, students who have no remaining attempts see a “Submit Assignment” button when viewing assignment ...
:
Canvas Assignments
Status: Open
Published: 06-04-2025
Engineers are currently investigating the issue.
Description
Cannot edit blueprint locked discussion
Expected Behavior
Should be able to edit blueprint locked discussion
Workaround
No workarou...
:
Canvas Discussions
Status: Open
Published: 06-04-2025
Engineers are currently investigating the issue.
Description
When viewing discussion replies in the in-context view in speedgrader, the submitted time stamp does not change to match the reply bein...
:
Canvas Discussions
Status: Open
Published: 06-04-2025
Engineers are currently investigating the issue.
Description
When a teacher is grading a Discussion that is using Graded Checkpoints and has Display As Grade set to Complete/Incomplete, in Speedgr...
:
Canvas Discussions
Status: Open
Published: 06-04-2025
Engineers are currently investigating the issue.
Description
If an instance has graded checkpoints disabled at the root account, but enabled on a nested sub-account (must be two accounts deep,) an...
:
Canvas Discussions
Status: Open
Published: 06-04-2025
Engineers are currently investigating the issue.
Description
Custom gradebook status colors don’t apply to checkpoint discussions.
Expected Behavior
The custom status color should apply.
Worka...
:
Canvas Discussions
Status: Open
Published: 05-30-2025
Engineers are currently investigating the issue.
Description
Attendance report not generating.
Expected Behavior
Attendance report should be generating.
Workaround
No workaround exists at this...
:
Canvas Account Settings
Status: Completed
Published: 05-30-2025
This case was unable to be reproduced. If behavior persists, please submit a new support case.
Description
Roll Call Attendance is not syncing grades to the gradebook. It also does not generate th...
:
Canvas Grading
Status: Open
Published: 05-30-2025
Engineers are currently investigating the issue.
Description
When a user clicks on a classic quiz from the modules or assignments page, the classic quiz page view is counted twice.
Expected Beha...
:
Canvas Analytics
Status: Open
Published: 05-27-2025
Engineers are currently investigating the issue.
Description
When you have a New Quiz with One Question At A Time enabled and backtracking NOT allowed, Text Block type questions will not allow stu...
:
Canvas Quizzes
Status: Open
Published: 05-27-2025
Engineers are currently investigating the issue.
Description
In the Rich Content Editor (RCE), the default color options for text do not consistently meet WCAG 2.1 AA contrast requirements (4.5:1)...
:
Accessibility
Canvas Rich Content Editor
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
When using NVDA or JAWS screen readers on Chrome, the sub-menu options expanded from kebab menu to the right of individual quizzes are...
:
Accessibility
Canvas Quizzes
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
RCE media uploads still utilizing an older embed format where the media is added as a link with the instructure_file_link instructure_...
:
Canvas Rich Content Editor
Status: Completed
Published: 05-20-2025
This behavior has been resolved and deployed to the production environment as of 5/29/25.
Description
Embedded or attached media recordings do not play on iOS Canvas Student and Teacher App.
Exp...
:
Canvas Mobile Apps
Status: Open
Published: 05-20-2025
Engineers are currently investigating the issue.
Description
When a stimulus item in an Item Bank is used to asses students, the stimulus is not able to be edited from the Item Bank.
Expected B...
:
Canvas Quizzes
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