About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.
Selected Labels:
Status: Completed
Published: 12-21-2022
This behavior has been resolved and deployed to the production environment as of 1/4/23.
Description
When data is entered into the gradebook note’s column, it seems to be saving correctly, but upon ...
Status: Open
Published: 12-20-2022
Engineers are currently investigating the issue.
Description
If a filter for grading periods has been applied prior to 'Enhanced Gradebook Filters' FF being enabled, after enabling the FF the teac...
Status: Open
Published: 12-06-2022
Engineers are currently investigating the issue.
Description
Español courses use comma decimal separators in New Quizzes. Old quizzes do not.
Expected Behavior
New Quizzes should not use comma dec...
Status: Completed
Published: 10-28-2022
This behavior has been resolved and deployed to the production environment as of 1/4/23.
Description
When updating a calendar event scheduled after Daylight Savings dates, the scheduled event time au...
Status: Completed
Published: 09-12-2022
This behavior has been resolved and deployed to the production environment as of 9/09/22.
Description
Online Attendance feature in New Analytics doesn’t show ❌ or :check_mark: for days absent or pr...
Status: Completed
Published: 09-12-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.
Description
When changing from a currently sel...
Status: Completed
Published: 09-12-2022
This behavior has been resolved and deployed to the production environment as of 8/31/22.
Description
When a student's first submission was submitted on time, it will show as LATE in the SpeedGrade...
Status: Completed
Published: 07-19-2022
This behavior has been resolved and deployed to the production environment as of 8/3/22
Description
When MP was moved from a feature option to a setting, the setting included a lock option for su...
Status: Completed
Published: 07-18-2022
This behavior has been resolved and deployed to the production environment as of 7/13/22.
Description
Roll call can fail to load with a 504 Gateway Time-out in courses if it takes too long to load ...
Status: Declined
Published: 07-18-2022
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
Editing a question in a Question Bank containing at least 51 total quest...
Status: Completed
Published: 07-18-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22.
Description
If a course is favorited and then closed by term dates, the course is moved to past courses, show...
Status: Completed
Published: 07-08-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22.
Description
When select the option to auto generate captions in Studio, it is getting stuck in a que...
Status: Completed
Published: 07-08-2022
This behavior has been resolved and deployed to the production environment as of 6/23/22.
Description
Sub-folders with the same name are not always returned in folders API results when paginat...
Status: Completed
Published: 07-05-2022
This behavior has been resolved and deployed to the production environment as of 7/12/22.
Description
When automatically assigning students to groups during a group set creation, the option “Requ...
Status: Completed
Published: 07-05-2022
This behavior has been resolved and deployed to the production environment as of 7/11/22.
Description
When attempting to regrade Fill in the Blank question types in New Quizzes submissions, you...
Status: Completed
Published: 07-05-2022
This behavior has been resolved and deployed to the production environment as of 7/22/22.
Description
When attempting to preview a file linked by another student in a discussion, the app returns the ...
Status: Pending
Published: 05-09-2022
This behavior has been resolved but has not yet been deployed to the production environment. The date of the deploy will be added here when available.
Description
When viewing SpeedGrader, the commen...
Status: Completed
Published: 05-09-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22.
Description
When students select to upload files through the Google Assignments (LTI 1.3) tool, and Assign...
Status: Completed
Published: 05-02-2022
This behavior has been resolved and deployed to the production environment as of 5/3/22.
Description
Public eportfolio can be viewed on any Canvas domain/under any instance's branding as long as...
Status: Pending
Published: 05-02-2022
This behavior has been resolved and deployed to the production environment as of 4/25/22.
Description
When you filter for “Collections” or “Videos” in your Studio library, the 'Load More' button at...