Community Help

mmoore1 · 2024-04-24

I am attempting to use the OOB Campaigns. When I use as draft, I receive an error message. I am trying to specifically use the campaigns for New Discussions one for students and one for instructors.

DaveDennis · 2023-12-12

A long time ago I chatted with EesySoft about can I connect Eesysoft to other systems and use it as a common digital adoption platform. We finally have the desire and use case to do this with some of our other educational technologies and keen to und...

gloriamontiel · 2023-11-06

i knew that its a cool website but what if there a test in a coming future or its just a website becuse knowing all of this help us to know new amazing things

John_Lowe · 2023-09-21

During InstructureCon this summer, the topic of messaging frequency emerged as a recurring theme in both presentations and casual conversations related to Impact. As new clients of Impact by Instructure, we recognize the importance of learning fro...

JamesLittle · 2023-05-17

Hello!We've had this issue on and off for a while now where an Impact pop up will not close when the (X) is selected.This has been on various browsers and platforms.Latest issue was on the following: Windows ChromeVersion 113.0.5672.93 (Official Buil...

PraveenShukla · 2023-03-27

Hi Team,I want to know how to use the program view in canvas lms , is there anything like that we can use to organize the course or even register LTI on the program level?

notmichaeljfox · 2023-02-22

Is there a way to download the tool adoption reports? It would be helpful to share the data without granting users access to Impact.

bbrichacek · 2023-01-30

Hi Impact, I would like to suggest a feature for the Campaigns page. It would be helpful to have a way to group or create an organizational structure. Currently the Campaigns page is one long list, having the ability to move messages into groups woul...

SuneetVerma · 2022-11-27

Under the DB instance class section, configure these options: Select Burstable classes (includes t classes). Select db.t3.microThis is completely missing from the AWS lab.

notmichaeljfox · 2022-11-17

We've been customising our theme but can't change the colour of the close button in the top right corner. the button is black, but a white button would be more accessible.Is there a way to change it?

CraigPember · 2022-10-27

I am looking to find the VPAT for Impact; where is this document located? Thanks

Prasad1 · 2022-10-18

Why can't I find the language resource in English?

GeneShwalb · 2022-10-11

We have two campuses in the same system, one on Blackboard Learn original and the other considering adopting Canvas as their LMS. We are wondering how accessible Impact popups and hints are for screen readers in each of these two systems.

debbie_ellis · 2022-08-16

I was under the impression that you could set a campaign to start at a specific time of day. Is that not so?

CraigPember · 2022-07-14

I would like to see under campaigns which campaign is running and which is not running. This would help schedule campaigns and make sure that we are not overloading users with too much information. Currently, we have to go into each campaign and se...

loliveira · 2022-03-03

I love the concept of creating the walk throughs for faculty, especially new ones. Will they be available on LTI tools as well as Canvas native features?

eric_silva · 2022-01-22

Hi All, We're looking into customizing our Support Center article icons to better distinguish the ones we've created from those provided out of the box. I have a few ideas to use our wordmark and color scheme, but I'm curious how other institutions ...

AnneliseGoodman · 2021-11-16

Hi all! Are there any campaigns or universe submissions that you are looking for to assist with the start of the Spring 2022 semester? We would love your input! Dr. Annelise Ewing Goodman, Impact CSM Team Lead

teryn_odom · 2024-03-06

Impact will be undergoing a “renovation” over the next several months in order to provide you with a more intuitive, cohesive, and streamlined user interface and user experience!

teryn_odom · 2024-02-29

As promised in the Impact Roadmap for this quarter, we just released updates to make the experience for Impact Admins more accessible and intuitive, regardless of what type of device they use. Read on for more details…

teryn_odom · 2024-02-27

We are excited to announce a new feature inside of Impact to further enhance the ability for Impact Admins to personalize messages for their users by adding personalized links inside of messages. This can be used not only to send out surveys requirin...

teryn_odom · 2024-01-23

The newly redesigned LTI Tools page in Impact allows you to: quickly and easily view and understand all LTI launch datamap/group LTI placements and their launches in a meaningful way both individually and in bulk to improve the accuracy of your LTI u...

KenzHughes · 2024-01-08

Beginning today, Community members will only be able to comment on Product Blogs published in the last six months.

teryn_odom · 2023-12-12

The holidays are upon us and we want you to unwrap a very special Impact gift this year with the hope that it will bring you as much excitement for cohesion and efficiency as it does us, paving the way for a joyous start to the festive season!

ViktoriaLa · 2023-10-24

Over the past few quarters, the Impact engineering team has been working tirelessly to enhance the accessibility of the Impact dashboard and Inline Editor.

teryn_odom · 2023-10-17

Just a quick note on the short-term plan and long-term plan underway for bolstering Impact's performance!

teryn_odom · 2023-10-17

We are pumped to be included in Instructure Community's second round of voting (our first) and want to provide some additional context into why certain Impact Themes were chosen for voting or not. Please make sure to vote and encourage your colleague...

KenzHughes · 2023-10-16

15 Themes - 9 for Canvas and 6 for Impact - are officially in “Open for Voting” to the Community from today, October 16th to November 15th, 2023. For more details on contributing during this phase of the Ideas & Themes process, please consult the How...

teryn_odom · 2023-09-28

Learn more about what we've been working on regarding Impact Insights and analytics in general, as a part of Instructure's growth, as well as where we are headed, especially in regard to LTI tools/third-party tools! Get excited!

ViktoriaLa · 2023-09-27

Impact has released the LTI 1.3 version of Impact Course Reports for Instructors.

ToshiroPolak · 2023-08-17

The Impact R&D team took up one of your Idea suggestions to bring more flexibility to the Impact Inline Editor with custom CSS selectors.

ViktoriaLa · 2023-07-25

Impact has just released our new General Settings configuration screen!

ViktoriaLa · 2023-07-25

The Impact Roadmap has now been updated!

ViktoriaLa · 2023-07-05

You can now request to enable Canvas sub-account-level access within your Impact dashboard.

ViktoriaLa · 2023-06-27

We are thrilled to announce that the redesign of the Insights area of the Impact dashboard is now finally here!

ViktoriaLa · 2023-06-20

Impact now offers insights into how your end users are leveraging the Canvas Mobile App!

ViktoriaLa · 2023-06-14

Check out the Walkthrough Insights overview page that is now available in the Impact Dashboard!

ViktoriaLa · 2023-05-24

We want to give you an update on our LTI Tools Feature and answer some FAQs.

ViktoriaLa · 2023-04-25

We are excited to announce that we have released the redesign of our Campaigns area in our Impact dashboard!

ToshiroPolak · 2023-04-24

Due to major shifts in the AI technology landscape, we are holding development on the Impact Virtual Assistant for Tier 1 Support as we explore the viability of using current technologies to create a more powerful, streamlined, and tailored support e...

ViktoriaLa · 2023-04-11

Over the past few months we have introduced several updates and changes in the User Groups Overview page.

jmitchell3 · 2023-04-05

The April updates to the Instructure Roadmap are now live. Get an overview of the adjustments, then dive into linked articles for more information.

ToshiroPolak · 2023-03-28

We are delaying the inclusion of mobile app data in Impact insights until early Q2'23 in order to ensure quality.

ViktoriaLa · 2023-03-21

Our Out-of-the-Box (OOTB) Walkthroughs are ready to be used in your Impact dashboard!

jmitchell3 · 2023-02-28

The March updates to the Instructure Roadmap are now live. Read more about the updates and get more details from the product managers.

ToshiroPolak · 2023-02-27

We are expanding the scope of role/hierarchy-based access for sub-account admins.

jmitchell3 · 2023-01-31

The February updates to the Instructure Roadmap are now live. Read more about these updates and hear from our product managers.

ViktoriaLa · 2023-01-11

The Impact walkthroughs feature was launched in 2022 in beta. Since then, our teams have been working on improving the functionality and accessibility of walkthroughs in order to deliver the best experience for our customers. We wanted to give an upd...

Impact Release Notes (2024-04-25)

In this Impact release, new content for Canvas is available. Updated accessibility features are included for Messages, Walkthroughs, and Message Feedback. Impact helps institutions improve technology adoption and evaluate the impact of educational t...

Impact Release Notes (2024-04-17)

No feature updates available; the next scheduled release will be 2024-04-23

Published: 04-09-2024

In this Impact release, updated feature includes Settings. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more abou...

Published: 04-03-2024

In this Impact release, new content for Canvas is available. An updated feature is available for LTI Tools. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students s...

Published: 03-26-2024

In this Impact release, updated features for LTI Tools mobile view and accessibility updates are implemented for Walkthrough Insights. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while hel...

Published: 03-19-2024

In this Impact release, new content for Canvas is available. The updated design of end-user facing messages and walkthroughs is released and the LTI Tools page is updated. Impact helps institutions improve technology adoption and evaluate the impact...

Published: 03-13-2024

No feature updates available; the next scheduled release will be 2024-03-19

Published: 03-05-2024

In this Impact release, new content for Canvas is available. Updated features are included for the Settings menu. Other updates include the Campaigns Tool Adoption page and the LTI Tools column visibility. Impact helps institutions improve technolog...

Published: 02-27-2024

In this Impact release, new features include message personalization and updated features include the mobile nav wrapper. Additional features include accessibility updates to the Impact Dashboard and Messages. Impact helps institutions improve techn...

Published: 02-20-2024

In this Impact release, new content for Canvas and Blackboard is available. Updated features are included for Impact Navigation and Menus. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while...

Published: 02-13-2024

This Impact release addresses fixed bugs. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instr...

Published: 02-08-2024

In this Impact release, new content for Canvas is available. Updated features are included for LTI Tools, Inline Editor message preview, and Walkthroughs. Impact helps institutions improve technology adoption and evaluate the impact of educational t...

Published: 02-01-2024

This Impact release addresses fixed bugs. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate new platforms. Learn more about Impact by Instr...

Published: 01-23-2024

In this Impact release, new content for Canvas and Blackboard Learn Ultra is available. Updated features include LTI Tools. Accessibility updates are implemented to messages. Impact helps institutions improve technology adoption and evaluate the imp...

Published: 01-17-2024

In this Impact release, accessibility updates are implemented for the Impact Dashboard. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate n...

Published: 01-11-2024

In this Impact release, new content for Canvas and Blackboard Learn Ultra is available. Updated features include Support Center email and message redesigns. Impact helps institutions improve technology adoption and evaluate the impact of educational...

Published: 01-02-2024

No feature updates available; the next scheduled release will be 2024-01-09

Published: 12-13-2023

In this Impact release, a new Nav. Wrapper and Impact Dashboard in Canvas LTI are added as new features. LTI Keys in General Settings, the Course Activity Report table, the Inline Editor Walkthroughs, and the Impact Support Center button are updated...

Published: 12-05-2023

In this Impact release, new content for Blackboard Learn Ultra is available. Inline Editor updates are implemented for Walkthroughs. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helpi...

Published: 11-28-2023

In this Impact release, new content for Canvas and Blackboard Learn Ultra is available. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students seamlessly navigate n...

Published: 11-21-2023

In this Impact release, an updated feature is included for the Insights Champions Report. Accessibility updates are implemented for the Impact Dashboard and Inline Editor. Impact helps institutions improve technology adoption and evaluate the impact...

Published: 11-14-2023

In this Impact release, new content for Canvas and Blackboard Learn Ultra is available. An accessibility update is implemented for the Impact Dashboard. Impact helps institutions improve technology adoption and evaluate the impact of educational tec...

Published: 11-07-2023

In this Impact release, an update is included for Insights, and an accessibility update is implemented for Walkthrough Insights. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping f...

Published: 10-31-2023

In this Impact release, new content for Canvas and Blackboard Learn Ultra is available. Accessibility updates are implemented for Mobile Messages and General Settings. Additional updates were made for Tool Adoptions and Blackboard Ultra help article...

Published: 10-25-2023

In this Impact release, an updated feature is included for Messages. Accessibility updates are implemented for the Inline Editor, General Settings, Campaigns, and Walkthroughs. Other updates include disconnecting LMS users in Users & Permissions. Im...

Published: 10-17-2023

In this Impact release, new content for Campaigns, Walkthroughs, and Blackboard Learn Ultra are available. Impact helps institutions improve technology adoption and evaluate the impact of educational technology, while helping faculty and students se...

Published: 10-12-2023

No feature updates available; the next scheduled release will be 2023-10-17

Published: 10-03-2023

In this Impact release, new content for Blackboard Learn Ultra Reporting Categories and Templates and new Inline Templates as well as Canvas Walkthroughs and Campaigns. Accessibility updates are implemented for the Inline Editor, Sub-Accounts, Impac...

Published: 09-26-2023

In this Impact release, accessibility updates are implemented for the Login page, Impact Dashboard: Support Center, Inline Editor, Sub-Accounts, Impact Dashboard and Inline Editor, and Users and Permissions. Impact helps institutions improve technol...

Published: 09-20-2023

In this Impact release, new content for the Support Center, Campaigns, and Walkthroughs are available. An updated feature is included for Blackboard Learn Ultra Walkthroughs. Accessibility updates are implemented for the Support Center modal, Messa...

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