This list of questions can also be found at https://www.canvas.net/pages/faqs.
Who can take courses on Canvas Network?
Anyone with an email address can enroll in a course on Canvas Network. Choose a course that interests you and complete the enrollment process. If you have a user account on another instance of Canvas, you will need to create a new account for Canvas Network (register as a new user).
How do I enroll in a course?
Go to canvas.net and browse our course catalog. When you find a course you like, click the course tile to view more information. You can start the enrollment process by clicking the blue "enroll" button on the course details page.
Is there a certificate available for my course?
Individual instructors or sponsoring institutions may offer a certificate of participation or completion. The instructor or sponsoring institution is responsible for issuing certificates. Canvas Network does not issue certificates. Please read the course details to find out if a certificate is offered, or contact the instructor after the course begins to inquire about certificates.
How do I begin my course?
To access your courses, on and after the course start date, log in to canvas.net then use the dropdown menu that appears below your name to access the Dashboard or go directly to Canvas. Read: How do I use the Catalog Dashboard?
When will I have access to see course materials?
Course start dates are indicated on the course enrollment page at canvas.net and in your Dashboard when you log in. Course materials are available only on and after the start date. Note that the start time may vary depending on your time zone, but all courses begin on the start date based on U.S. Mountain time (GMT-7).
When will I need to log in to my class once the class starts?
Participants are welcome to sign in to the class, review the learning materials, and complete learning activities at their convenience. Some instructors may invite students to participate in a synchronous learning activity, however, it is likely not required. The instructor will provide this information in the course materials, which you can see when the course begins.
What if I can't accomplish something in my course? How do I ask for help?
The course introductory materials, or course overview, will detail the instructor's preferred method for you to ask for help. Also, check the Discussion forum to see if the there is a "help" forum open for you to ask questions.
I can't seem to access a video in my course, what should I do?
Canvas runs on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser. If the video is Flash media, it may not play on iOS devices. There is also the possibility that your browser may be blocking the media content. Read our user documentation regarding current browsers, Flash plugins, and browser security.
How do I drop a course?
Most users can drop a course or unenroll themselves after the course begins. If for some reason you do not see the "drop this course" button, contact firstname.lastname@example.org and specify which course you wish to unenroll from. Read more information in our user guides: How do I drop a self-enrolled Canvas course?
Why doesn't Canvas Network recognize my other Canvas user account login?
Canvas Network is a unique, or separate, instance of Canvas. Your credentials from another Canvas account aren't connected to the Canvas Network instance. (It's like having two Toyota Corollas in the driveway that look the same but require a different key.) When registering, select the "register as new user" option to set up your Canvas Network account. It's OK to use the same email as your other account.
Why can't I see my courses in the Dashboard?
You should be able to see two tabs: one for current/active courses and one for concluded/past courses. Individual course settings may alter the visibility of some courses because some instructors may want the course to be "hidden" after it has ended.