Customer Success Manager - Tool Activation Document.

Idea created by Mark Van de Velde on Nov 23, 2017

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+9 more

Can we please have a document crated that has a comprehensive list of tools that require a Customer Success Manager to activate?

In most cases, this is indicated in the documentation of the tool you’re reviewing, but this isn’t always the case, for example the administration documents for Attendance:

https://community.canvaslms.com/docs/DOC-10758-4214107430

https://community.canvaslms.com/docs/DOC-10888-4214107425

The document should also explain why each tool is not an administrator option, and identify any additional processes required to activate the tool in question.

Several examples include:

Attendance (Roll Call)

Canvas Commons

Office 360 (for international schools)

Scheduler

Recurring calendar events

And many more …

Canvas Admins Erin Hallmark

Tracey DeLillo

Nov 27, 2017 12:09 PM

I totally agree that this would be a nice document. The What feature options are currently available for an entire Canvas account? document does note which options require CSM activation, but you have to kind of wade through it.

We had a fun discussion about the "hidden" features a few months ago... "Hidden" Feature Options

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Erin Hallmark

Nov 28, 2017 4:01 PM

Hi, Mark,

The Guides are continually being updated based on user feedback, and feature options/Canvas integrations are on our list for improvements in the Admin Guide. We have a couple of existing documents that host the majority of the integration information. First, the full list of supported integrations is available in What integrations are supported in a Canvas account? Early next year we'd like to work on making all that information more comprehensible. Additionally, most of the features in Canvas are navigated as feature options, which can be found in What feature options are currently available for an entire Canvas account?

Thanks for your feedback!

Erin

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Stefanie Sanders

Nov 29, 2017 4:48 AM

Mark, we hope you'll investigate the resources Erin Hallmark has provided.

Since this idea submission does not request a new feature or new/changed functionality in Canvas itself, we've moved it to the Meta Community Group, which is where we discuss all-things-Community. If you'd like to join that group and help us improve the community experience, you can easily do so by clicking on the link to the group and selecting Join Group from the Actions dropdown that appears at the upper right of the home page.

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3 Comments

Tracey DeLillo Nov 27, 2017 12:09 PM
I totally agree that this would be a nice document. The What feature options are currently available for an entire Canvas account? document does note which options require CSM activation, but you have to kind of wade through it.

We had a fun discussion about the "hidden" features a few months ago... "Hidden" Feature Options
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Erin Hallmark Nov 28, 2017 4:01 PM
Hi, Mark,

The Guides are continually being updated based on user feedback, and feature options/Canvas integrations are on our list for improvements in the Admin Guide. We have a couple of existing documents that host the majority of the integration information. First, the full list of supported integrations is available in What integrations are supported in a Canvas account? Early next year we'd like to work on making all that information more comprehensible. Additionally, most of the features in Canvas are navigated as feature options, which can be found in What feature options are currently available for an entire Canvas account?

Thanks for your feedback!
Erin
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Stefanie Sanders Nov 29, 2017 4:48 AM
Mark, we hope you'll investigate the resources Erin Hallmark has provided.

Since this idea submission does not request a new feature or new/changed functionality in Canvas itself, we've moved it to the Meta Community Group, which is where we discuss all-things-Community. If you'd like to join that group and help us improve the community experience, you can easily do so by clicking on the link to the group and selecting Join Group from the Actions dropdown that appears at the upper right of the home page.
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Customer Success Manager - Tool Activation Document.

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