[ARCHIVED] ANDROID USER APP ISSUE

[JMH1]

I just got off a very long chat with a very nice canvas customer service agent and there is an issue with android users being able to login to the parent app despite being able to login on your desk top and your student being linked to your account.  I've been going crazy for days trying to figure out what I did wrong so I feel a lot better now knowing it wasn't an operator error on my end.  I'm still frustrated but at least I know they are working on this issue and hopefully it will be fixed before school starts.  Fingers crossed.

[cynlynn88]

At least I know I'm not the only one having this issue. Thank you for sharing this information, I haven't been able to get a hold of anyone in customer service. 

[Algenic]

How did you get a hold of customer support? I don't see a link or number to contact them for the canvas app. I'm a parent and there is only one course I cannot see grades nor assignments for. I keep getting an unexpected error occurred retry. I tried contacting tech support at my son's school district and they said to go through the canvas app but there are no links to actually communicate with someone.

[heeterja1]

There was a live chat now button on their website and I clicked on that.  I waited for about 45 mins for a rep to come on but I was able to chat with tech support for about an hour trying to trouble shoot the issue.  It still hasn't been fixed though.   

[maryjane2020]

These explains everything to me..Im a parent and Im also having the same difficulties, clicking the courses would lead to a blank page,and sometimes say there is a connection time out..

[maryjane2020]

These explains everything to me..Im a parent and Im also having the same difficulties, clicking the courses would lead to a blank page, and sometimes say there is a connection time out..

[missrei]

I am on iOS (13.7) and having same issue. I set myself with an observer account on a desktop browser, and it shows successful pairing with both of my kids.

I am unable to log on Canvas Parent app. It either 1) takes me to Google Acct login, then says I am not registered, or 2) if I try to generate and use QR login from desktop, it says I am not registered for any courses, and suggests I choose Canvas Student or Teacher app.