[ARCHIVED] An existing Canvas user with the SIS ID#### has already claimed

[alujan1]

Hi,

I am trying to troubleshoot the following errors:

users.csv - An existing Canvas user with the SIS ID#### has already claimed 

enrollments.csv - User not found for enrollment (User ID: #####

Has anyone else gotten these warnings and how did you resolve them?

Thank you,

Armando

[James]

 @alujan1  

I have gotten them in the past when I have deleted someone and then tried to add them back with a different login. Our SIS managers go through and find duplicate entries and take actions to correct it, sometimes they end up keeping the new ID and reusing the old login or they may keep the old ID but assign it a new login.

What I've had to do was to add the user back with the old login so that I could change the SIS ID through the web interface. Then I can go through and reuse it.

If you're not sure what login was attached to the old SIS ID, then you can run the provisioning report and include deleted objects to find out.

[alujan1]

Thanks James, I will give this a try.

Armando

[britain_woodman]

Hi Armando! James has it right, I hope his suggestion helped you.

You can also create the user through the API with enable_sis_reactivation set to TRUE.