[ARCHIVED] Blank screen

[23bmatthews]

A lot of the time when i log into canvas the screen is just blank and nothing will show up and i have tried restarting but nothing will work what do i do?

[Chris_Hofer · Accepted solution]

Hello,  @23bmatthews  Welcome   to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?‌
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? , but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student?

I hope these resources will be of help to you, Britain.  Please let us know if you have any questions about this information...thanks!