[ARCHIVED] CANVAS LTI 1.3 - External Tool not listed for all courses

[creichling]

Hello Support,

I’m hoping someone can help us figure out what CANVAS setting is preventing an External Tool from being listed for all courses when it is set to PUBLIC.

The Canvas Admin also doesn’t see the Configure option when clicking the drop down to edit the External App.

Administrator sees this...

Admin should see this ...

If you need additional information, please let us know.

Any help/guidance is greatly appreciated!

Thank You,

Julie Wimmer | IT Development Manager
563.589.1295 (p) | 563.589.1161 (f)

Kendall Hunt Publishing

4050 Westmark Drive

Dubuque, IA 52002

[Chris_Hofer]

Hello @creichling ...

Where was this LTI external tool first installed in your Canvas environment?  Was it installed in a single course (so that the LTI was only available to that course), or was it installed at the Canvas account level (so that it would be available for all courses within your account)?  This Guide, How do I use the Canvas App Center in a course?, describes what some of those icons mean (look at the sections for "View Account-Level Apps" and "Manage Course-Level Apps".

I hope this will help a bit.  Sing out if you have any other questions...thanks!  Looking forward to hearing back from you.  Take care, stay safe, and be well.