[ARCHIVED] Canvas app for Ipad not opening

[RMBuck]

Is anyone having trouble for the Canvas teacher  app for Ipad? Since  last week, when I open the app, the Canvas logo spins for 45-60 secs and then stops. When I delete, reinstall, and click "open", it works. But then the next time I try to open the app, the same problem occurs.

[rseilham]

Hi  @RMBuck ‌,

I'm sorry to hear that app isn't working properly. I've never heard of a delete and reinstall causing this. One suggestion is to the delete the app in a different way. I would suggest you delete the app and it's data from the phone's settings instead of simply deleting the icon from the home screen:

How to Delete Application Data in iOS (with Pictures) - wikiHow 

It's possible the app is being deleted, but there is still bad cached app data on the phone and when you redownload the app, you keep hitting that bad data and it's causing the issue again. 

Let me know if this helps. 

[rseilham]

Hi  @RMBuck ‌,

I just wanted to follow up and see if you were able to access the app. 

Thanks,

Ryan

[RMBuck · Accepted solution]

Ryan,

thanks—yes. It turned out my iPad needed an update.

[RMBuck]

November 10,  2021:

Having the same problem. Try top open the app and the logo spins but the program will not open. If I delete the app and reinstall, it works...until it doesn't.

My Ipad is updated and no updates are available for Canvas.