[ARCHIVED] Canvas cannot display pictures in Safari in Catalina

[ahui]

I just upgraded to Mac Catalina out of necessity. Now all the pictures in Canvas no longer display in Safari. Does anyone have a fix besides switching to chrome or other browser?

If students encounter the same problem, what alternatives are available for them? 

[Stef_retired · Accepted solution]

 @ahui ‌, most likely this is associated with a recent update to Safari that changes a default setting associated with third-party cookies and cross-site tracking. Please read through the troubleshooting steps listed here to see if that resolves the issue for you and your students.

[ahui]

Thanks. That fixed the problem.

[Stef_retired]

Glad to hear it, and thanks for coming back to let us know!

[jan_skvaril]

Hi, we are still having problems when viewing pictures in web browsers on iOS. To get the pictures displayed on Safari/iOS I need to go to Settings - Safari - Advanced - Website Data - Remove All Website Data. Then when I copied the link to the Safari browser, it worked. However, when I then clicked the "rounded arrow" next to the link to reload the page, the figures got wiped out again. Please can you help us to solve the issue?