[ARCHIVED] Canvas module

[jbui65]

Hi, 

When I use the Canvas link through my coast portal and clicked on the courses, nothing shows up. It shows as a white screen even if I use Safari, Firefox and Chrome. The only file I can access is the syllabus from word document. 

Please advise.

Thank you,

[Bobby2 · Accepted solution]

Hi  @jbui65 , this does sound like a browser issue. Good on you for trying multiple ones. I'm wondering if they are up to date.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? 
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Sing out if you need a hand.