[ARCHIVED] Canvas stopped working

[emersonb]

Canvas stopped working around 12:00 AM - Wednesday 12-18-19

Its final exam grading time WHAT THE DEAL!?

[Bobby2 · Accepted solution]

Hi  @emersonb  Thank You for your question. This is obviously super important to get to the bottom of - quickly.

I've just checked for 'incident history' with regards to Canvas globally. Nothing stood out there.

Before I go on, have you checked your browser? 

Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.

And cleared your cache?

How do I clear my browser cache on a PC? 

https://community.canvaslms.com/docs/DOC-10708-67952720330 

BUT...

I'm assuming it is related to your institution. 

This is how you submit a support ticket at Salve Submit a Ticket | Salve Regina University.

And here are the Help Desk contact details Help Desk | Salve Regina University 

I hope you get an answer from them as soon as possible. 

[emersonb]

Your Right! It was my University, Thanks, Bert

[Bobby2]

I love a happy ending. Thanks for letting us know.