It's a great question, @lic , and it's one that our team had conversations about when we moved to this new platform; even before we migrated, we asked the platform provider about changing the verbiage (although we were happy with the ability to mark multiple responses in a thread with a solution designation, which is functionality we didn't have in the old platform). Then, and still, unfortunately, the "solution" language is baked into the third-party application, and we aren't able to change that—yet. I can envision a time when we are able to make those customizations and can conduct a community poll to get a sense of what designation would be most helpful to our members.
That said, we employ solution designation labels strategically, especially during peak seasons: it's effectively a form of triage that allows the teams we have responding in the Question Forum to zero in on questions that haven't yet been marked as a solution. In addition, if the response to a question is "this needs to be submitted as a feature idea" or "this needs to be a support case," that response is marked as the solution to the thread—even if it isn't able to offer a way to accomplish what the poster has asked. We'd rather be able to mark it differently, but for now, we're using the available tools to prioritize.
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