[ARCHIVED] Could anyone please help me with changing the email address that was used to setup the canvas app?

[jazzer83]

The email address that the school used to setup my parent account to compass and canvas was not my email and i would like to remove it and have my proper email only on the account. Anyone have any ideas, im a little lost. Thank you in advance ( yes i have talked to the school but not sure they understand the problem)

[KristinL]

HI Jessica-Faye ~

Are you able to sign-in to Canvas using that email/account? If so, there is a way to change your contact settings. (How do I add contact methods to receive Canvas notifications?)

I'm sorry that the school isn't following you as you describe your situation. I think that the school/district would be able to help you! If you contact the school, can you ask to speak with the technology department specifically? If you're part of a larger district, contacting the district office and asking to talk to the technology team or Canvas Administrator directly may get you more clarity.