[ARCHIVED] Error Message using Mac

[delucl]

I went to Canvas Studio and clicked on Record, and then went to screen capture. It made me download Screen Recorder Launcher and this is where I did my recording. Now I want to upload it to Canvas Studio and it says "Failure to encode. Is this a restricted computer?" 

Wondering why it says this?

[kanderson183]

Hi.  I provide technical support to students and 80% of the questions I've received in the last two weeks are about his encoding error message.  I've had students try different internet browsers, clear history/cache, etc.  We've had no luck.