[ARCHIVED] Having problems pairing Macmillan Launchpad with my Canvas course

[mlevitin]

Can anyone please explain whether Canvas has a glitch or what might be done to resolve this crisis I'm having? Up to just one week ago, my pairing of a media e-textbook through Macmillan's Launchpad platform looked great on my Canvas course shell, everything was visible and transferring between the two systems. Now, just at the start of classes, my students and I are unable to access Launchpad, receiving a message that says the instructor hasn't paired the course... but even the tech people on Macmillan can see that it is paired, and they're stumped. Is this a problem on the Canvas side that others have experienced before? Any guidance??

Michael at Diablo Valley College in Pleasant Hill, CA