Hi @372526 and welcome to the Canvas Community. You've actually posted your question to a worldwide community where users from different institutions discuss their experiences of using Canvas. This means we don't have access to systems at individual schools/colleges that would let us help with your student email account. This is something the technical support team at your college should be able to help with.
It looks like you're a student at Highbury College and a quick search came up with this page that has details on where to get help with IT issues:
https://www.highbury.ac.uk/about/facilities/it-services/
Good luck in solving your problem!
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