Hello, @laura_wood2 and 
If you've already ascertained that you are on one of those versions, try clearing the browser cache and cookies, then closing and relaunching the browser, before attempting another login.
If that doesn't work, please contact Canvas Support for additional assistance. General instructions are in How do I get help with Canvas as a student? but your institution's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hello, @laura_wood2 and
If you've already ascertained that you are on one of those versions, try clearing the browser cache and cookies, then closing and relaunching the browser, before attempting another login.
If that doesn't work, please contact Canvas Support for additional assistance. General instructions are in How do I get help with Canvas as a student? but your institution's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
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