[ARCHIVED] I reset my password but its not working

[xivibo]

I reset my password after the outage, and it works just fine everywhere else I use my Maricopa email in. However, Canvas will not let me in no matter how many times I reset my password. I need help ASAP, as I have no other way to log into it.

[Chris_Hofer]

Hello there, @xivibo ...

I am hopeful that, by now, you've been able to get your password issues resolved so that you can successfully log in to Canvas.  I am not sure if you are an instructor or a student, but these two Guides give detail on how you can reset your Canvas password:

• How do I reset my password as a student?
• How do I reset my password as an instructor?

I'll also note (similar to what the information in the blue boxes at the top of these Guides indicates) that if Maricopa uses a different process to log in to Canvas, then you will need to reach out to folks at Maricopa to help you with your password reset...if you've not done that already.  If you have an Online Learning/eLearning department, someone from that team may be able to assist you.

Hope this information will be of some help to you.  Good luck!