[ARCHIVED] Images rotated 90 degrees when submitted using Canvas Student app

[bcharous]

I plan to have my students submit handwritten work using the Canvas Student App.  When testing the app, I opened an assignment, and then took a picture of a the assignment using the submit/turn in tabs on the student app.  When I looked at the submissions on SpeedGrader, I found that images taken in portrait mode (with vertical orientation) are rotated 90 degrees.  Is there any way to have the images maintain their orientation or at least to be able to rotate them in SpeedGrader?

Thank you

[rseilham]

Hi  @bcharous ‌, 

It sounds like you are taking a picture directly from the Canvas app and uploading it to the assignment. I have heard this can be problematic at times. I would actually suggest your students take a picture of the assignment with their camera app (not Canvas) and then upload the photo directly to the assignment.

You can also explore attaching PDFs to your assignment description, which will give your students the ability to write directly on the document through the app: https://community.canvaslms.com/docs/DOC-9836-18561633679 

Hope this helps. 

[bcharous]

Hi Ryan,

I tried taking a picture with the camera app as you suggested.  Then I selected the picture I took with the camera app while in Canvas Student (Submission/Turn in/File upload/Import from Camera/Choose from Library ... selected photo).  However, the same rotation issue occurred with this method as when I took the picture using the camera app within the Canvas app.  How do students upload the photo directly to the assignment?

Last year I used CamScanner so students could create a pdf file.  But now that DocViewer supports annotations on jpg files, I thought it would be easier for my students to simply take a picture of their work with Canvas Student, skipping the step of creating a pdf file to upload with CamScanner.

Thanks for your help.

[rseilham]

Hi  @bcharous ‌, 

I was able to test this and can confirm I'm having the same issue, not matter how I upload an image. Let me do some more research and get back to you with this. Thanks. 

[rseilham]

 @bcharous ‌, I have confirmed this is an issue with the app. It's being researched and a fix will be coming, but I don't have an ETA. I'll update this thread when I find out more. 

[narmstrong · Accepted solution]

This is fixed in Student 6.3.2 which was released on Friday.

- Nate

[WillBoland]

It has not been fixed. It still happens.

[PaytonW]

this is not fixed and still happens

[rseilham]

 @bcharous ‌, 

As Nate said above, this was fixed in Canvas Student 6.3.2. Can you give it a try and let us know if everything is working properly now? Thanks. 

[bcharous]

Hi Ryan,

I no longer have access to the test student account to see if the issue has been resolved. I went back to using CamScanner to submit assignments this year. The rotational issue was one concern, but the other was that I was unable to write on jpeg files using the Canvas Teacher app.

Thank you,

Becky Charous

[KristinL]

Hi  @bcharous ‌ - You're not the only one who has looked for the jpg annotation. This conversation came up last week. https://community.canvaslms.com/thread/26402-is-it-possible-for-canvas-teacher-on-the-ipad-to-annota... 

[DaniaSinibaldi]

I agree with Will. It’s Feb 2022 and it’s still happening in the Canvas app when submitting a picture of the work.  I thought it was phone orientation when taking the picture, or using the camera photo vs the snap directly in Canvas.  It’s a problem.

[beforreal]

NOT RESOLVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!

It's long overdue that we address this persistent tech issue that's been plaguing us for over half a decade. This issue is far from being resolved, and it's personally cost me valuable assignment points, not to mention the countless frustrations of our teachers. For the sake of my sanity and everyone else's, I implore anyone who can to urgently put an end to this madness and fix the Canvas app.