[ARCHIVED] Invisible modules

[mastricolae2567]

Hello,

After clicking the links in each module, nothing has loaded. I cannot see anything. I have brought this issue up to Canvas Admin (Beverley  Riddell) and she cannot replicate the issue while "masquerading" as me. She is able to see the modules under my name. I am still unable to see anything after logging in correctly, clicking onto my course and then clicking the modules. I am able to see the breakdown of the module, but after clicking every link, nothing loads. The course ID is ABA 513 Spring 2020. 

Is it possible my MAC is not allowing the content to load?

Thank you 

Erica Mastricola 

[Bobby2 · Accepted solution]

Hi  @mastricolae2567  Welcome to the Canvas Community.

This must be frustrating for you.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Sing out if you need a hand.