Most of the people in the Community are Canvas users. That includes faculty, administrators, designers, developers from all over the world, although most who participate seem to be in the United States. We volunteer our time to help other people with the Canvas software and using it. We do not have access to other institution's Canvas instances.
There are some students, most of which come in seeking help to an issue with Canvas. Very few students live out here and answer questions on a regular basis. Often they are confused and post their discussion questions here instead of their actual discussions in the course or have a question about a specific course or assignment (we can only direct them back to their institution). Others have problems like Safari not working for them (those are the kind we might be able to help with) When questions like the one you put out there appear, we try to make sure not to answer them.
There is a limited number of Instructure employees in the community. The documentation team at Canvas is the most involved and they manage the Community with the help of users with elevated permissions (I'm not one of them). Every now and then you will get a comment from a product manager, engineer, or someone else (in their non-official capacity).
Users of Canvas should start with the Canvas LMS Guides. They contain a lot of answers and people can find them faster than if they ask a question and wait for someone to respond. There is a lot of stuff not in the guides as well.
The Community is about to change the software it runs on real soon (theoretically within the next month) so it probably not look the same in the fall that it looks right now. New Community Almost Here
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.