[ARCHIVED] Mobile Apps - Student and Parent not showing grades correctly?

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joseph_allen
Community Champion

Is anyone else experiencing these issues?  

We have filed tickets and spoken with our CSM, but not yet resolved.  

Since the student and parent app releases in late January, there have been some major problems showing grades with the apps.

  • Student App - iOS - We are seeing 'ungraded' on the course card on the dashboard.   If a student clicks into the course, then clicks grades, they can see a grade, but it is incorrect because it is showing "All grading Periods" rather than the current grading period.  
  • Student App - Android - Students see a grade on the course card on the dashboard, however the grade is incorrect because it is showing "All grading Periods" rather than the current grading period.  
  • Parent App iOS - Courses show 'ungraded'.  Unlike the student app, there is no way to get further detail or change grading periods.  
  • Parent App Android - Course cards show a grade, but the grade is incorrect because it is showing "All grading Periods" rather than the current grading period.  Again, unlike the student app, there is no way to get further detail or change grading periods in the parent app.  
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1 Solution
ctitmus
Instructure Alumni
Instructure Alumni

Hi  @joseph_allen ,

Thanks for adding this discussion post to the Canvas Community. I've looked into your support tickets and can see that both our iOS and Android teams are working on fixes to address the issues with grading periods that you have noticed in the Canvas apps. Since you have filed these tickets, you should receive updates on their progress in the coming weeks.

Cody Titmus, Documentation Team

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