[ARCHIVED] My Adobe pdf files have squished typeface

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lbradyar
Community Novice

My document files are downloaded as Adobe pdf files, and I noticed that the lettering is all squished together and almost unreadable. The files are fine when opened outside CANVAS from my computer's files. I'm using Firefox as a browser, and I realize Canvas prefers Chrome or Safari. I adjusted the font size, just in case, in Firefox preferences, but it hasn't changed the way the files are showing on screen. I'm hoping to use these files in my online learning, but now I may have to open them from my computer desktop to integrate through ZOOM. Has anyone else had to work through this issue?

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Stef_retired
Instructure Alumni
Instructure Alumni

Thanks to everyone who has contributed to this thread. If you haven't yet done so, would you please use the Report a Problem option on the Canvas Help menu, or the support pathway that has been established by your school, to send a ticket to Canvas Support about this? Our engineers are collecting cases on this phenomenon.

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