The Instructure Community will enter a read-only state on November 22, 2025 as we prepare to migrate to our new Community platform in early December. Read our blog post for more info about this change.
I teach 3rd grade, so it is essential that the submission process is simplified to the level. I was so excited to see that the students could now edit Word Documents and PowerPoints directly on the assignment page. Even better- they could submit it there too. I tested it out with another teacher and we eagerly set up assignments with the interactive PowerPoints we spent a lot of money on.
Unfortunately, the external tool doesn't load for some students- and there doesn't seem to be a consistent cause. I thought maybe it was the operating system, but it worked just fine with Macbooks. I made sure all the students were using the correct browser. I made sure all students went into Office365 and signed in. I made sure there were no updates that were needed, and even showed them how to check the site setting and permissions (their parents helped them with this). And still- it seems about 1/3 of the class cannot get the assignment to load. The load icon just keeps circling- and will continue for hours (we tested it). I am beyond frustrated as there is no easy way for students to edit an individual PowerPoint without remembering how to save a copy, enable editing, upload the completed assignment (if they can remember where they saved it), and then submit it.
I really hope someone has an answer to this because I have tried everything!
We are having similar issues with this at my school and our IT department cannot seem to resolve the issue.
Community helpTo interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign inTo interact with Panda Bot, our automated chatbot, you need to sign up or log in:
Sign in
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.