[ARCHIVED] Proceed to Payment button in Catalog not working for users

[mgoossen]

Anyone know why we are not able to click "Proceed to Payment" in our version of Catalog?  Could it be an updated security certificate issue?

[jsowalsk]

It is because your CSM has not activated your payment gateway.

[kevinhitt]

We've experienced this problem, even with the Payment Gateway properly linked.

A great deal of students have had issues where the "Proceed to Payment" button has been unresponsive - even without any errors in the form validation / accepting terms & conditions. 

Normally, I've been able to assist them by requesting the use Google Chrome instead of IE / Edge - however Edge is technically still supported by Canvas / Catalog so I am unsure why it would react this way. 

During InsCon '19 I met with a Catalog Engineer & he was not able to think of any obvious reason this was happening - we are considering adding a notice on the New Enrollment page to suggest users only use Chrome.