[ARCHIVED] Proctorio Exam Problems

[josie1]

I am a TA for a course and am trying to review the proctorio exams for our courses midterm. It won't let me even though I am on Chrome and have the extension downloaded. I think the issue is that somehow I was able to "take" the exam without using proctorio (I took it the way you take a quiz). On my end I can see the attempt I made but my instructor cannot see my attempt nor have a been able to see it in the Moderate Quiz option. Does anyone know what is happening? How was I able to take the Exam and how can I delete my attempt? 

[rmurchshafer · Accepted solution]

Josie,

Go to the People section of Canvas and find yourself.  See if you have two entries in the section and role area.  It's possible to be enrolled in a course as both a TA and Student and that is only way I can guess you would have been able to take the exam while also being a TA.  There isn't a way to remove your attempt, but if you can remove the "Student" role it will probably go way.  Clicking the 3 dots to the right of your name and then selecting Edit role might like you do this, but then again I don't know if TA permissions will allow you to make the change.  You might need the teacher or an admin to remove the student part of the role.

Rick

[josie1]

I did what you suggested and I am only listed as a TA... I have contacted my admin to see if they know what is going on. Thank you!

[rmurchshafer]

The other possibility and I don't any way to check this, is that your school has somehow customized the permissions q bit in Canvas.  At this point checking with them is the best bet since they can access the course.

Rick