[ARCHIVED] Report will not Run/Download in New Analytics

[karina]

I tried the New Analytics feature and like it for the most part. However, when I try to run a Missing Assignments Report, nothing happens. It's as though the action button is not programmed to actually do anything.

[Chris_Hofer · Accepted solution]

Good afternoon, @karina ...

I just tried running the Missing Assignments report in New Analytics in my own sandbox course.  The report successfully ran, and it downloaded to my "Downloads" folder on my computer as a *.csv file.  Have you tried using a different browser (such as an updated version of Mozilla Firefox or Google Chrome) to see if that might help solve the issue?  Another thing to try would be to clear your browser history/cache files, close the browser, and then re-start the browser to see if that helped.

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

If none of those options work for you, I would recommend that you reach out to the folks at the Canvas Help Desk to see if they might have any other options for you to try.

• How do I contact Canvas Support?

Please keep us posted on your progress!  Thanks much!

[karina]

@Chris_Hofer Thanks! Clearing the cache must have fixed it. I was already using the most recent update of Google Chrome, but after I cleared the cache the report downloaded just fine.

[edutech_is01]

I cleared the browser's cache but still I cannot fetch any missing assignment data filter. I tried to compare it with other courses that works but I cannot see the cause of this failure to get the said report.

I also chat with the Canvas Support but they cannot give why we cannot fetch a report since on filter is displayed.

Thank you,

Glenda