[ARCHIVED] Student sees giant locks instead of images iOS Mobile

[glparker]

A single student is using the Canvas Student app (iOS) to view course content.   All the images on the Modules they are looking at have been replaced with padlocks.   It's only this student.   

Here's the page in the browser

And here's what the student sees

I've verified that the files and the folders are all published.  I don't know what else to do?   

Does anyone have any tips for troubleshooting this students experience further?

Thanks, Glen

[rseilham]

Hi @glparker,

This is generally an issue when a file is not published in the Files section of your course. It will show up in the web version, but display as a lock in the mobile app. 

I suggest you check to see if the files in the screenshot are published: 

https://community.canvaslms.com/t5/Instructor-Guide/How-do-I-use-Files-as-an-instructor/ta-p/929#man...

Let me know if this helps! Thanks.