Hello there, @lmmedrano ...
Sorry to see that your question has been sitting out here for quite a few months without a response. For a question like this, we here in the Community wouldn't be able to help with specifics about this. Your best option, if you haven't done so already, is to contact your school's local Canvas administrator or someone from your school's Online Learning department. They would be the best people to help you with your account.
I hope this will be of some help to you. Sing out if you have any other questions...thanks! Take care, stay safe, and be well.
This discussion post is outdated and has been archived. Please use the Community question forums and official documentation for the most current and accurate information.