[ARCHIVED] Student with No Plan

[corrine_mckeown]

Hello, 

We just started a new semester and this is the first semester with Canvas and Pace Plan. We have students that have no student pace plan. They are random but not sure how to go about addressing this or getting them to show. The students are in the class and they are working. Is there something that we are missing that they would not populate for these students? Open to anything to help these students. 

Thanks! 

[Stef_retired]

 @corrine_mckeown , "Pace Plan" is not terminology used by Canvas. Could you elaborate on how these plans are populated in your Canvas courses? You might need to contact your school eLearning department or IT Desk for additional assistance.

[Stef_retired · Accepted solution]

 @corrine_mckeown 

Here's an update. I came across these resources for the Pace Plans add-on to Canvas:

ADMIN | How do I enable Pace Plans for courses as an admin?  

INSTRUCTOR | How do I view Pace Reporting as an instructor? 

Based on those, it appears that as an instructor you'll need to reach out to the local Canvas admin for your district to investigate the whereabouts of the missing Pace Plans.

[corrine_mckeown]

Thank you! Yes, we did find out that Pace Plan was a third party tool. Unfortunately, the documents don't address much of anything other than setting it up and seeing. 

[Stef_retired]

 @corrine_mckeown ‌, I just had a quick chat with the Customer Success Manager (CSM) for your school who mentioned to me that your school has Tier 1 support—so please feel free to use that support option to get additional assistance with the missing plans.