[ARCHIVED] Trouble Accessing Video Recordings on Canvas Conferences

[b_ingle]

Good Afternoon!  I teach at a community college that uses Canvas, and since COVID-19, I've been using the Conferences tool to share and record online lectures.  It's worked wonderfully for the most part.  Currently, however, a few of my summer students are having trouble accessing the recordings.  Any ideas on what could be going wrong?  So far as I know, I am following the same procedure I always do for sharing and recording.  

Grateful for any insights.  Thanks!

[Chris_Hofer]

Hello there, b.ingle...

I'm not completely sure of an answer for you, but I do know that if you are using the free version of BigBlueButton (the interface that runs the Conferences area in a Canvas course), those recordings are only available for 14 days...and then they are automatically deleted.  However, I will tag  @ffdixon ‌ in my response in hopes that he might be able to help you further troubleshoot this issue.  Good luck to you!  Be well, and stay safe.

[ffdixon · Accepted solution]

Hi Beth,

I am the product manager for BigBlueButton. While I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and can't speak on behalf of Instructure, I can respond to your question.

> Currently, however, a few of my summer students are having trouble accessing the recordings.

Are the students late joiners to the course?  If so, then they won't be able to see any conferences (or their corresponding recordings) created before they joined.  For more details, see

  Students are not able to see/join their Canvas Conferences – Blindside Networks Customer Support Por... 

Regards,... Fred