[ARCHIVED] Videos won't play under WIndows 11 & Chrome

[JDKelley]

All -

  I cannot get embedded videos to play - I click on the "Play" button, and I get no reaction at all.  No error message, nothing.  No change to the screen at all.

  Environment: ThinkPad L15 AMD Ryzen 16GB Windows 11 Pro 64-bit, Chrome (both fully updated.)  I haven't tried another browser because things get goofy whenever I do (I've run into this with Firefox and AVG Secure Browser.)

  Help!  I need this for classes to work!

[greydon · Accepted solution]

Hello @JDKelley 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with getting  videos to play. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't work, have you  tried a difference device, browser, or network? If it isn't playing on anything there is a good likelihood that the links are bad are the videos themselves corrupt. Your teacher or canvas support would be able to confirm this for you. Hopefully this helps

[FulhamBain]

I totally get how frustrating tech glitches can be, especially when you're relying on it for classes. Your ThinkPad setup sounds solid, so it's odd that videos aren't playing. I had a similar issue a while back, and here's what worked for me: try clearing your Chrome cache and cookies. Sometimes, it's those little digital cobwebs causing the trouble. Also, since you've had quirks with other browsers, maybe try Microsoft Edge (I know, not the fan favorite, but hey, it's worth a shot). Oh, and quick heads up – make sure your Windows 11 Pro is activated with a legit key; I've seen wonky stuff happen when it's not. You can find a windows 11 key cheap online to sort that out. It may be the one that saves your situation.