[ARCHIVED] Viewing my syllabus

[Kdc0530]

When I open my canvas, I can't see my dashboard or open up any of my assignments on my mac computer, suggestions and help please

[Chris_Hofer · Accepted solution]

Hello @Kdc0530 ...

Sorry to see that you are having issues with viewing your course content.  Here are some things to try:

• Ensure that you are using an up-to-date web browser.  Canvas works best when you are using either Google Chrome or Mozilla Firefox.
  • What are the browser and computer requirements for Instructure products?
  • Google Chrome Web Browser
  • Download Firefox Browser — Fast, Private & Free — from Mozilla
• Try clearing out your browsing history/cache files, and then shut down your browser.  Once you do that, re-start the browser, and log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
• The College of Lake County may have staff on campus that might have some suggestions for you.  I found this page on CLC's website that might be of help to you: Support for Online Students | College of Lake County (clcillinois.edu).
• You might try reaching out to Canvas Support, too.  They may have some other suggestions for you.  How do I contact Canvas Support?

I hope one or more of these things will help in some way.  Sing out if you have any other questions about this...thanks!