[ARCHIVED] Why can't I see like anything?

[maya_burgess]

For my school district, we have iPads and I can see all of my courses and assignments on my iPad but when I use my laptop I cannot see anything. My dashboard is essentially blank, and when I go to open files inside modules, its a blank screen. I am currently using my mac from home.

[Bobby2 · Accepted solution]

Hi  @maya_burgess  Welcome to the Canvas Community.

Although this looks ditressing there is an easy fix. I'm guessing it's a browser issue.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Sing out if you need a hand.