[ARCHIVED] Why can't I see the content of my classes?

[knoyes7748]

I am currently a student and Canvas is allowing me to sign in, but it won't let me see the information that is in each class. I can click the courses button and go into each of the classes, but I can't use the links on the home page or see my grades. Would it happen to be related to my browser or the age of my computer? It's currently capped out at Windows Vista as its operating program. Any tips and answers would be a huge help. Thanks!

[Bobby2 · Accepted solution]

Hi  @knoyes7748  Welcome to the Canvas community.

It does indeed sound like a browser issue.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

Or you need to clear your cache How to Clear Browser Cache in Firefox, Safari, IE, Chrome, and Opera | Digital Trends 

Sing out if you need a hand.