[ARCHIVED] YouTube video that I made and embedded are showing restricted message to students.

[michelle_campbe]

I made several youtube videos, which have been made public and I embedded in Canvas.  It will play for me in teacher and student view, but my students are saying that they are getting a message that the video is restricted.  I went into youtube and the video is not restricted.  How can I fix it so that my students can see the video?  Thanks!

[awilliams]

Hi  @michelle_campbe . If you give students the link to the video instead of having them click on it in Canvas does it work for them? I this will help narrow down if the issue is with Canvas or YouTube.

[crisfordj]

I'm having the same issue with National Geographic YouTube videos. Specifically this one: YouTube 

I have a link to the video embedded in a Quiz question. Students are getting this 

If they take the link and open it in another tab, it works. It seems that it's Canvas that is restricting them. Other YouTube videos within the same Quiz work without restriction.

I've looked at the HTML and they are all three exactly the same. There's no code difference.

Why is NatGeo getting restricted?

[ericwerth]

Hi  @crisfordj   I was just checking back to see if you had done any further digging into this problem.  I would be surprised if Canvas itself blanket restricting the videos.  I just checked in my sandbox and both inserted the link via copy/paste and through the insert/edit media button in the rich content editor.  Both appear to work fine when I act as a student and try to view the clips. Is it possible that it has to do with account restrictions at your district?

If you haven't done so, it may be a good idea to contact Canvas Support (see How do I get help with Canvas as an instructor?) so they can dig into the situation further.  If you do find out what is happening please let us know.  It is interesting when some people have an issue but others do not and to learn what causes this.

All the best!

[JJK326]

I have also had this problem with various videos from YouTube.  Even if the video is approved by my district to be watched, it is still restricted on Canvas when I use the embed code.  I have also tried adding the video to Studio and embedding from there... still restricted. I have also tried the public link from studio and it is still restricted for my students.  Ideas on how I can get these videos available for students?!?

[Chris_Hofer]

Hi @JJK326 ...

When I've run into similar issues with videos that won't play nice in Canvas Studio (but will play just fine on the YouTube website), I've had to end up just linking to the video on YouTube's site rather than embedding it.  It's not the ideal way I'd prefer to display videos in the course, but it's the best thing I've come up with to get students to the content when embedding just isn't going to be a workable solution.

Hope this will help a bit.

[JJK326]

Thank you, that is what I ended up doing.  Because of district restrictions on YouTube, some students have trouble with that as well.  Also, sometimes slow internet speeds cause students to have trouble streaming the video.  I was hoping that there a better solution.