[ARCHIVED] blank white page after selecting school - can't log in (Android)

[anthony_baldwin]

I can log in on the website but on the student app (Android - Note 8), after I select my school, I get a white page that has the URL to my school's canvas page, then nothing happens.

I have tried uninstalling, reinstalling, clearing cache, clearing data, I have the most recent version of the app and all software for my phone...nothing has helped.

What should I do?

Thank you.

[KristinL]

Hi Anthony - I'm sorry that you're experiencing an issue like this! I'm not sure what's causing the white screen... What happens if you manually type your school's entire Canvas URL instead of using the "Find My School" list?

[anthony_baldwin]

The exact same thing happens

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[KristinL]

Bummer! That must be frustrating. Do you have friends or classmates using Canvas Student on their Android phones? Have they been able to login successfully?

If you're able to login through the browser, I would submit a ticket. There are so many types of Android phones, and that sometimes makes it harder to pinpoint the issue.

How do I get help with Canvas as a student?‌

[rseilham]

I have seen the page hang for up to 15 seconds when logging into the app with a school that doesn't use the standard Canvas login. I would suggest waiting up to a minute to see if it loads. When I tried uchastings on my iPhone, it took 5 seconds to load the login page. 

[anthony_baldwin]

I have allowed it 20 minutes and nothing happened

[rseilham · Accepted solution]

 @anthony_baldwin ‌,

Sorry to hear that didn't solve the issue. I would suggest contacting your local tech support to see if they can help since this is specific to your authentication and not the app itself. 

[snoebergerm]

Did you ever find a solution to this issue?

[CaseyJack]

I was having the same issue, and I couldn't find any ACTUAL help besides people saying to call tech support (which I couldn't get the number for because I couldn't log in). I was finally able to sign in after selecting "QR for Mobile Login" on the website through my PC, then scanning the QR code on my canvas app. Hope this helps 👍