Hi, i've been having this same problem for like 2 months, no matter how many times i re-installed the app or cleared cache, every time i input my school's url (dlsu.instructure.com) or the name of my university (de la salle university), it comes up to a dead end, basically just a white screen and nothing loads after that [i'll attach a couple pics]. nobody else at school seems to be having this problem and i even reached out to the ITS at school for help but so far haven't heard back from them. Additionally, whenever i get to said blank page, i try waiting sometimes but to no avail. occasionally it'll tell me the page can't be found or something but it doesn't make sense because that's the only domain(?? idk what it's called) my uni has on canvas.
Anyway, i now access canvas through updates in my email on desktop (i probably should also note trying to log into canvas on desktop is hard because it doesn't recognize any password i put in and every time i've tried to change my password they tell me to check my email to reset it but i never receive an email from them [yes, even in spam.] but whenever i receive assignments through email i'm able to access my account through there. honestly idk what's going on with yalls login but im really frustrated.) but the mobile app just doesn't work for me.
Sorry this was a long one, i just wanted to be as clear as possible on what the problem was and what i've already done to try and solve it to avoid wasting time. Really hope and will appreciate if somebody can solve these problems for me, thank you so much.
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