[ARCHIVED] canvas not loading on edge

[YinaArias]

I haven't been able to login to Canvas since Sunday night 5/8. I have always been using Edge, now when I try to login I get big black letters on the screen, is there any configuration that has changed or how can I fix this issue, when I use a different computer, I do not have this issue, so I am pretty sure something changed on my computer but not sure what?

Thanks and please advice,

Yina Arias

[KristinL · Accepted solution]

Hi!

First, please check the version of your browser:

What are the browser and computer requirements for Instructure products? 

Next, you can also remove cache and cookies:

How do I clear my browser cache on a PC? 

If those two steps do not work for you, are you able to try an alternate browser? 

[HanwenWANG]

I have cleared cookies and cache for canvas. But the problem exists